Improved Front Desk Services in MBI
The first person we meet upon entering an office is the receptionist or counter clerk. Very often, especially in government departments, we come across a person who is not very helpful. However, the situation in MBI is different. As we enter the building, on the left is a One Stop Counter and on the right side is the Information/Complaints Counter. The staff are pleasant, friendly and helpful. The One Stop Counter handles issues relating to buildings. When a complaint is lodged, the complainant is issued a printout acknowledging receipt of the complaint. The staff also direct the people to the relevant department to lodge their complaints.
I accompanied my friend who had number of complaints regarding his housing area. The clerks in all the departments were friendly and helpful. In one department the clerk even said he was sorry for keeping us waiting since the person authorized to sign the acknowledgment was not in. However proper signage must be put up in the landscaping and engineering departments.
What impressed me most was that the banner listing the services provided is in all four major languages. This is in line with 1Malaysia concept and makes people happy seeing that their language is recognised. This is good PR of MBI.
Meanwhile action must also be promptly taken on complaints received.
A. JEYARAJ
Category: Community, Latest News, Thumbs Down
